Take control of your IT with one of our simple fixed price IT support packages.
For a single cost per month we will provide unlimited support to your business via telephone, email and remotely through the web. It’s as simple as that. No complicated vouchers, no pre-paid hours and no incident limits.
With a fixed price IT support package you and your employees can concentrate on what you do best – running your business – and let us take care of what we do best – which is keeping your IT running smoothly!
Our unique online support system means that you can keep an eye on your IT issues and service.
Help desk staffed locally by technicians in Brisbane
Site visits to bring the human touch to our work
Strategic advice that helps you plan for the future
Proactive maintenance to catch problems before they arise
Expert people, expert service
Relying on Black Knight for your IT support means you can depend on a knowledgeable, fully-qualified engineer from a help desk based right here in Australia, not an overseas call centre. If we can’t fix the problem remotely, we’ll arrive on your premises as soon as possible. We also offer scheduled site visits and strategic advice to all our customers, which is structured to give you results you can measure.
Corporate-level systems for smaller businesses
We provide systems of a nature usually only available to larger corporations. It’s our firm belief that smaller enterprises from just a few employees to 250 staff or more can benefit from the kind of robust IT applications normally found in multinationals. So we install a range of remote management tools adapted from large enterprises to audit each of your workstations every day.
This means that you stay up to date with the latest IT thinking and products, but there are no nasty surprises in your budgets. And we can make regular site visits to talk to your staff and sniff out any niggling problems we’re not hearing about.
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If you’re in a really big hurry we can provide emergency support from the moment you call us. Many of our long-standing customers started with us this way, and began to use the planning and strategic aspects of our expertise later.