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Helpdesk and Site visits

IT Helpdesk Support Solutions and Assistance

Black Knight IT does more than just support your desktop, mobile and peripheral infrastructure; your end user devices are fully managed throughout their lifecycle – from procurement, deployment and support through to disposal. Not only can Black Knight support your end users whenever and wherever they need it, but our skilled service desk agents resolve over 90% of problems remotely through our Helpdesk, so your people remain productive and desk side visits are minimised: saving you both time and money!

When you call a Black Knight for technical helpdesk support, your problem will be logged, analysed and assigned to an appropriate technician to solve your problem. Every one of our support technicians are highly trained and motivated in a wide range of technical fields and can quickly and confidently fix most issues you come across.

 

practical and technical steps helpdesk

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Although We can tend to fix well over 90% of problems remotely through our helpdesk, for any that we can’t, we can dispatch a technician to you as fast as possible. We even have technicians available in Sydney, Melbourne and other major cities for our interstate clients.

Despite the majority of our work can be completed remotely through our helpdesk (saving you time and money), there are some times where you might prefer to have out technical support team on-site for a more ‘hands on’ approach, or for a scheduled ‘health check’.

When a site visit and Helpdesk is combined with a Black Knight IT strategic approach to your IT, it becomes the ultimate proactive support of your network. Black Knight takes the time to understand the day to day issues your staff face, like a slow connection, dodgy keyboard or an inadequate printers and believes from all our technology experience, there is simply no substitute for walking through the office and talking to real users.

 
Our Services
Our Benefits
  • Infrastructure consulting and integration
  • Desktop software support
  • Desktop hardware support
  • Helpdesk Support
  • On-site Support
  • Standard operating environment
    management
  • Lifecycle management services
  • Reduced costs
  • Improved workforce productivity
  • Access to the latest technology
  • Improved security levels
  • Availability of IT skills
  • Speed of execution
  • Optimal power conservation policies to minimise your environmental footprint
  • Personal contact and local knowledge
  • Priority system so that urgent cases get instant attention
  • Online case logging system so you can monitor progress
  • Network monitoring with state of the art tools
  • Planned site visits as frequently as your business requires them.
  • Practical expert advice.
  • Strategic guidance, face-to-face.
  • Consultation with your users to find the issues that matter.