As part of the Black Knight IT network monitoring service, we keep a constant eye on your computer network with specialised tools which provide our technicians with early warnings and critical alerts, as well as logs for tracing faults. Black Knight will install predictive monitoring software on your PCs and servers and other core network devices to assist in providing proactive support. This software monitors a wide variety of metrics and informs us instantly when any custom defined level is breached. These remote management tools adapted from large enterprises to assess each computer as many times as needed every day.
Not only do these network monitoring tools allow us to respond to any early warnings or deal with actual problems before they affect your staff, they allow us fix issues before they escalate, preventing your systems from crashing and avoiding costly downtime.
When a network monitoring solution is used with with a strategic approach to your IT, it is the ultimate proactive support of your network. Our network monitoring and management software enables US to quickly detect, diagnose, and resolve network performance problems and outages – before you even pick up the phone to call us!
Predictable Remote Network Monitoring
We can monitor everything on your network:
From when a user installs a piece of software they shouldn’t have, how much disk space a device has left, and when your printer’s toner level gets low., we can customise our monitoring tools to give an as detailed report as needed. We can also keep tabs on whether or not a server is online and take steps to fix it instantly!
Go green… and save money!
Our power management software saves you time, energy and money. From scheduling network device shut-downs to booting machines remotely, we can maximise your green IT savings.
Keep your IT in check with Windows performance monitoring:
We can check the everything: from the overall health to performance counters like disk and processor queue lengths, S.M.A.R.T (Self-Monitoring, Analysis and Reporting Technology) status of your windows hard drives so we can alert you when issues arise.
Scheduled onsite visits to ensure ongoing support:
We also organise pre-arranged onsite visits to occur on a regular intervals. During these visits, a technician will be sent to your organisation to preform server maintenance as well as do a general health check on your network.
So much IT support can now be done remotely that it’s easy to forget the value of having an technician on the ground. So although we fix 90 per cent of faults remotely and do all our proactive monitoring from our office, we know it’s always useful for engineers to visit our clients’ offices from time to time.