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Category Archives: Business Continuity Plan

BCP tactics to keep your business running

It’s a fact of life. Events out of your control can disrupt your business operations. While you can’t necessarily control the unexpected BCP can prevent most business disruptions. Here are some key business continuity strategies that organizations across the globe rely on to keep their doors open.

Backup your data, applications and servers

Today, companies are more dependent than ever on IT and their business data. If these critical components suddenly become inaccessible, can your business stay open? For most business owners, the simple answer is no. This is why backing up these elements is vital to your business’s success. Backing them up ensures they can be restored quickly in the event of a disaster, security breach, or damage to IT equipment.

Obviously, to ensure the accessibility of your IT, you need to backup all your data, applications and servers regularly. The keyword here being “regularly”. While in the past most businesses would do this on-site and with tape backups, today more and more businesses are using the cloud. Some of the prime reasons for backing up to the cloud are as follows:

  • Affordability
  • Backups can be automated, therefore saving you time
  • Cloud providers usually backup your data to multiple locations (so if one of their facilities goes down, your backup is still safe at another site)
  • Backups can be accessed from anywhere, whether it’s at an employee’s home or at an alternate office
  • If you need to use it, backups can be restored quickly

Virtualize servers and desktops

When you virtualize your servers or desktops, they can be used at any location – be it at your workplace, home, or a coffee shop in the Bahamas. In terms of business continuity, this is useful in case your main office suddenly becomes unusable due to a disaster such as a flood, a break-in, or if you’re simply unable to get there because of hostile weather conditions.

Have a backup power supply

Power outages essentially zap all your employees productivity. No electricity means no work. And that means you’re paying them to do nothing. Having a backup power supply like a generator will ensure that when the electricity goes down, your employees can continue working. A good solution is an uninterrupted power supply (UPS). When you have this, a power outage will not affect your employees ability to work. They can work seamlessly through it, as if nothing ever happened. Also, if you have a server room, the UPS will ensure your vital servers stay cool.

Utilize social media

Whether it’s Facebook, Twitter or Google +, most people are on at least one social network these days. And if there is any kind of weather-related disaster, social media is usually one of the first places customers, colleagues, staff and vendors will check to see the status of your business. This is because even if the phone lines or local power goes out, social media is usually accessible. So when it comes to business continuity, have at least one active social media account you use to keep your customers and followers informed.

Implement Unified Communications

Unified Communication (UC) can essentially create a virtualized communication infrastructure. That means instead of your communication tools – like phones, instant messaging, video calls – all being stored locally at your workplace, you can access them anywhere. So for whatever reason if your office is inaccessible, employees can still use your phones and other communication tools from their homes. What’s more, UC tools can route business calls to your employees smartphones. That means they’ll never miss an important call, even if they’re not in the office.

So there you have it, five tools to ensure your business operates continuously no matter what comes your way. If you’d like to implement business continuity technology in your business or develop a continuity plan, we’re happy to help.

4 ways Information Technology can hurt your business

Why Information Technology hurt your business

Love IT or hate IT, Information Technology is an integral part of your business. Depending on how it’s implemented, it can either spur more productivity and growth, or do exactly the opposite and result in downtime and stagnation. So how can you ensure IT is helping your business instead of hindering it? Here are four technology traps to look out for.

Broken Flow

To grow your business, boost profits, and create a valuable product that people will love, you need to develop an extreme amount of focus. Psychology refers to a process known as Flow, where the brain gets into a positive psychological state and people not only become incredibly productive and creative, but also perform at their best. They achieve both quicker and higher-quality results. In fact, a study by the global management consulting firm McKinsey & Company revealed that top executives were five times more productive when they were in a state of flow. So what does this have to do with IT? Technology that constantly breaks or malfunctions will prevent you and your employees from getting into a state of flow.

Distraction

Let’s face it, broken technology is a distraction for many small to medium-sized business owners and their employees. And between the daily onslaught of internal email, social media, and meetings, staff are already distracted enough. If you throw faulty internet connections and servers into this equation, it obviously makes the problem even worse. One researcher from the University of California even found that once an employee is interrupted from their original task, it can take around 23 minutes for them to return to it. That adds up to not only a whole lot of wasted time, but also wasted money. Do your business, yourself, and your employees a favor: get your technology working seamlessly, because it’s one less distraction for your staff to deal with. An MSP can help.

Lack of expertise

People are most productive when they focus on what they do best. If your staff is not equipped to handle your IT problems, they shouldn’t be dealing with them. And if Information Technology issues are killing your productivity on a daily basis, then your tech department is likely understaffed or not knowledgeable or effective enough to handle your problems. This is where an MSP can come in. MSPs focus on cleaning up IT issues for dozens of companies day in, day out. This is all they do, and that means they are specialists. So why not hand off the chore of technology to someone who knows what they’re doing? Then you can focus on what you do best: managing, leading, and growing your business.

Email

As already mentioned, email is undoubtedly a distraction that is a bane for many modern-day businesses. Email can consume you and your employees’ day if you let it. So doesn’t it make sense to try and get it under control? A few ways you can do that include checking your email only at specific times of the day, unsubscribing from email lists that you don’t often use, and signing up for email and spam protection with your local MSP – who can help you keep the unnecessary emails out of you and your employees’ inboxes.

If you’re interested in learning how an MSP can help resolve your technology problems, get in touch with our experts today. We have a staff of seasoned professionals who have the singular focus of making your technology run seamlessly. And we’re ready to help your business become more productive.

Working-from-home Business Continuity Plan

Working from home, a key to BCPs

Somewhere in your Business Continuity Plan (BCP) is a section detailing what is expected from employees during a disaster. Unfortunately, many companies end up overlooking this aspect of their BCP and assume their staff knows what to do. This can lead to problems, as employees won’t necessarily perform the functions required to keep your company operating. Here are a few steps to take to ensure this doesn’t happen to you.

Step 1 – Prepare

What good is a BCP if your employees don’t understand or even know about it? Saving your data and information is important during times of emergency, but so is making sure your employees can execute their day-to-day functions. Guarantee they understand what is expected from them during a disaster by explaining this in a dedicated meeting. This will also provide a forum for your staff to ask questions and better understand how they fit into the BCP as a whole.

Among the most important things to include in the formulation of any planning are clearly defined roles and open lines of communication. Everyone should know who they report to, as well as who his or her backup is. This will help ensure your company has all its bases covered if a disaster should strike.

Step 2 – Give them the right tools

You can’t expect employees to work from home during a disaster if they do not have the proper tools to succeed. Of course, these also have to be cost effective as well; it’s not feasible to simply hand out workstations to everyone to store at home in case of emergency. For starters, investing in cloud-based solutions will help make it possible to keep service interruptions to a minimum. Microsoft Office 365, for instance, lets users access its programs and files from anywhere and on any device. This means that, if your office is no longer accessible, staff can keep working on their existing projects at home from their own device.

Cloud-based VoIP is another tool that can keep employees up and running from home. These systems can make sure all calls to your office are forwarded to your employees’ cell phones. This allows for communication between your clients and employees to continue uninterrupted even if your office is closed.

Step 3 – Practice

Have each employee take a day to work from home so they are able to get hang of how the process will go if a disaster strikes. This will get them comfortable with the workings of everything, as well as seeing if there are any issues that crop up. Rarely, if ever, does anything go perfectly on the first attempt, so practicing before a disaster can help eliminate any problems that might occur during the real thing.

Make sure you take the time to review how it went with each employee. This will give you an opportunity to see how practical this aspect of your BCP is, and which areas can be made stronger. The idea of the exercise is to allow each employee to feel confident in his or her ability to work during a disaster, and to give you the reassurance that they understand their role as it relates to the wider BCP.

Step 4 – Be alert

Finally, it’s important to keep an eye on possible events that could force you to shut down your office, and make sure your staff is also aware of the situation. The more time they have to prepare to work from home, the more ready they will be. Of course, not every event is possible to predict ahead of time, but if the a blizzard is forecast or there have been protests nearby, alert your staff of the possibility that your BCP may go into effect.

A comprehensive Business Continuity Plan can be the difference between your business surviving or failing if a disaster occurs. Let our experts find a BCP that ensures your company can carry on through thick and thin.

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